1
Confirm more than the program name
Ask about the transaction, occupancy, property, documentation, lender, automated or manual underwriting path, and any specialty features that change the processing work.
2
Treat overlays as lender-specific
Agency or government guidance may set a baseline, while lenders can apply additional requirements. A processor coordinates the file but does not make the lender’s credit decision.
3
Publish expertise only after verification
Program pages should be added only when My Loan Flow can support the claim with real experience, an approved workflow, and current review.