Vendor diligence

Mortgage Processing Security and Privacy

Mortgage files contain sensitive borrower information. Before any file handoff, the brokerage and processing provider should confirm secure transfer, access controls, permitted systems, retention, incident escalation, service-provider oversight, and the exact information needed for the approved work.

Never send a loan file through this website

This marketing website is not a borrower portal. Do not enter borrower names, dates of birth, Social Security numbers, property addresses tied to live files, income, assets, credit data, identification, or loan documents into its inquiry form.

Verify controls instead of trusting slogans

Ask for evidence that matches the provider’s actual environment. Avoid relying on broad claims such as 'bank-level security' or 'fully compliant' without defined controls, scope, and review.

Minimize and govern access

Use approved systems, least-privilege permissions, multifactor authentication where applicable, documented retention, secure disposal, and a clear process for access changes and incidents.

Know every downstream service

The brokerage should understand which systems and service providers receive inquiry or file information and how those providers are reviewed.

Verification

Primary references

Use these authoritative resources alongside current legal, compliance, lender, and state-specific review.

FTC: Safeguards Rule guidance for covered financial institutions and service providers

Plan your processing lane

Let’s talk about your processing needs.

Tell us how your team works today. We’ll confirm scope, systems, coverage, and the right next step during a processing consultation.

No borrower file needed
Scope comes first
Leave with a clear next step

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